Refund Policy

Changed your mind about a purchase?

We greatly value our customers and are proud of our exceptional customer care. If you changed your mind about a purchase or if you run into a problem with one of our products, there are a couple of things that you can do:

1. Changing or cancelling an order:
We understand that there are times when we change our minds after placing an order. If you wish to modify or cancel your order, please contact us promptly at welisten@activedeo.com. Once an order has been shipped, we cannot offer free refunds*.

2. Missing or damaged items:
Should you receive damaged items or should an item be missing, please notify us within 7 days upon receipt. We will ask you to submit a picture of the damaged item/shipping box. Proof of damage will make it easier for us to file a claim with the delivery service.

3.1 Returning an item - Australian Customers:
Due to the nature of deodorant creams as personal hygiene products and their tins not being individually sealed, we cannot accept returns for these items. However:

• This returns policy does not affect your rights under the Australian Consumer Law. If an item is faulty or does not meet consumer guarantees, you may be entitled to a replacement or refund.

3.1 Returning an item - Customers Outside of Australia:

We do not accept returns for change of mind or unwanted items for international orders. However, if an item arrives damaged or faulty, please contact our customer support team at welisten@activedeo.com within 7 days of delivery.

• We will ask you to submit a picture of the damaged item/shipping box. Proof of damage will make it easier for us to make a claim with the delivery service.
• We will offer a replacement or refund for damaged or faulty items.
• This policy does not affect your rights under Australian Consumer Law

Looking for something else? Try our FAQ or get in touch with our customer service at welisten@activedeo.com.

*Cancelling an order of AUD 75 or more incurs a cancellation fee of 3% of the order value.